Forwarding enquiry emails

On the Complete plan your workspace has its own forwarding address, for the emails couples write to you themselves. Find it in Settings: in Enquiries and your diary press Business settings, and it is under Emails from couples. Each email sent on to it arrives in Enquiries as a new enquiry, with the email as its message. The date is not read from an email, so open the enquiry, press Edit and add it: your diary is checked when you save.

If couples write to an address only they use, such as an enquiries address, a rule in your email sends those emails on for you and the rest of your inbox stays yours. If everything arrives at one address, forward each enquiry by hand instead, from the address you sign in to I Said Yes with, so the couple becomes the contact and not you.

Keeping the form already on your website? Its emails come from the form, not the couple, so do not forward them. In Business settings, under The form on your own website, press Connect your website, and your website sends each enquiry here as well.

Gmail

1. Copy your forwarding address from Business settings, under Emails from couples.
2. Is there an address only couples write to, like enquiries@? Then a rule sends those emails on for you, set up in the next steps. Everything arrives in one inbox? Forward each enquiry by hand instead, from the address you sign in to I Said Yes with, so the couple becomes the contact, not you. Enquiries from the form on your website come from the form, not the couple: for those, press Connect your website in Business settings.
3. In Gmail on a computer, press the Settings cog, then See all settings. Open Forwarding and POP/IMAP, press Add a forwarding address, paste your address, then press Next and Proceed.
4. Gmail now sends a code to check the address is yours, and it arrives in I Said Yes. Open Enquiries (or Spam at the foot of the list), find the email from Gmail, copy the number, then type it into Gmail and press Verify. Leave Disable forwarding chosen, so only enquiries go.
5. Open Filters and blocked addresses and press Create a new filter. In To, type the address couples write to, then press Create filter.
6. Tick Forward it to, choose your I Said Yes address and press Create filter.

Outlook

1. Copy your forwarding address from Business settings, under Emails from couples.
2. Is there an address only couples write to, like enquiries@? Then a rule sends those emails on for you, set up in the next steps. Everything arrives in one inbox? Forward each enquiry by hand instead, from the address you sign in to I Said Yes with, so the couple becomes the contact, not you. Enquiries from the form on your website come from the form, not the couple: for those, press Connect your website in Business settings.
3. In Outlook, open Settings, then Mail, then Rules, and press Add new rule.
4. Give it a name, such as Enquiries. Under Add a condition, choose To and type the address couples write to.
5. Under Add an action, choose Redirect to, not Forward to, so the email still comes from the couple. Paste your I Said Yes address and press Save.
6. Using Outlook through work, with Microsoft 365? Sometimes forwarding outside your business is switched off. If nothing arrives within ten minutes, that is why: book a free call and we'll help you, or whoever looks after your email, switch it on.

IONOS

1. Copy your forwarding address from Business settings, under Emails from couples.
2. Is there an address only couples write to, like enquiries@? Then a rule sends those emails on for you, set up in the next steps. Everything arrives in one inbox? Forward each enquiry by hand instead, from the address you sign in to I Said Yes with, so the couple becomes the contact, not you. Enquiries from the form on your website come from the form, not the couple: for those, press Connect your website in Business settings.
3. In IONOS Webmail, press the cog at the top right, then All settings, Mail and Rules.
4. Press Add new rule and fill in Rule Name, such as Enquiries. Press Add condition and choose the messages sent to the address couples write to.
5. Press Add action, choose Redirect to, paste your I Said Yes address and press Save.

iCloud

1. Copy your forwarding address from Business settings, under Emails from couples.
2. Is there an address only couples write to, like enquiries@? Then a rule sends those emails on for you, set up in the next steps. Everything arrives in one inbox? Forward each enquiry by hand instead, from the address you sign in to I Said Yes with, so the couple becomes the contact, not you. Enquiries from the form on your website come from the form, not the couple: for those, press Connect your website in Business settings.
3. On icloud.com, open Mail. Press the settings button at the top of the mailbox list, choose Settings, then Rules and Add a Rule.
4. Give it a name. Under the message condition, choose is addressed to and type the address couples write to.
5. Under the action, choose Forward to, paste your I Said Yes address and press Add.

Using Outlook through work, with Microsoft 365? Sometimes forwarding outside your business is switched off, and nothing arrives. Book a free call and we'll help you, or whoever looks after your email, switch it on. No Emails from couples in Business settings? Forwarding is not on for your workspace yet: put your enquiry form on your website instead.