Your mailbox and Messages

Connect your own mailbox and your emails with couples and suppliers sit with the wedding they belong to. You carry on using your email as you do now, and nothing changes in your mailbox. How to connect it.

What is brought in

When you connect, the last 90 days are brought in, and new emails follow within a few minutes of arriving. The first emails usually appear within a few minutes for Gmail and Outlook, and within an hour for IONOS and other hosts, which copy them over first; Settings, under Your mailbox, and Messages both say while it is still bringing them in. Only your Inbox and Sent are read: Spam, Trash, drafts, your archive and your own folders never are. An attachment over 25MB stays in your mailbox and is listed so you can open it there.

Where your mail shows

• Each wedding's Activity tab: the wedding's emails, newest first, beside everything else that has happened on it. Show narrows it to Email, The couple, Suppliers, Money or Changes. Mail with a supplier also shows on their Messages page in Suppliers.
• Messages: who is waiting on you, oldest first. Open it from Everyone waiting on a wedding's Activity, or from the line on Today when someone is waiting.
• Waiting on you, in Messages: conversations on a wedding where the last message is theirs, it is more than a day old and you have not replied.
• Unfiled, in Messages: mail from addresses that are not on any wedding, supplier or enquiry, shown by sender and subject only. Choose a wedding to file that conversation. Remembering the address for future mail is a separate choice; it never changes other existing conversations. Not a wedding thing puts it away and remembers the address.

Mail is matched by its email address alone: the couple's addresses on a wedding, your suppliers' contact addresses and open enquiries. It is never matched by a name or a subject, and your team's own addresses never match.

The client inbox

Where Inbox is enabled, it replaces Messages with folders, a message list and a reading pane. Wedding folders organise verified matches; enquiries and supplier conversations may stay without a wedding until you choose one. Waiting on you includes client conversations whose latest message is incoming.

Right-click a message, use its three-dot menu, or press Shift+F10 for Reply, Reply all, Forward, read/unread, flag, snooze, labels, archive and wedding filing. Selecting several messages makes the menu apply to that selection. These actions do not delete or move mail in your email account. ? lists keyboard shortcuts.

Search covers client mail already stored in I Said Yes. It starts with the last 90 days; choose All stored mail to go further back and Search more while more messages remain. Unfiled mail stays outside body search until you file it.

Drafts save here, separately from your email provider. Wait for Saved before leaving. Send starts a five-second hold with Undo send. If a send cannot be confirmed, check Outbox and your provider's Sent folder before sending anything again. Uncertain sends are never automatically retried. You can attach up to ten files, 25 MB combined, and write to five recipients including Cc and Bcc. A reading-only connection cannot send from here.

Reading, or sending too

When you connect, you choose Reading my mail or Reading, and sending from here. With reading only, you reply from your own email as you do now, and on a wedding's Activity you can write notes that stay private to you and your team. With sending as well, you can reply, forward or write to the couple from the foot of a wedding's Activity, from your own address and with your signature, and what you send sits in your own Sent folder. Nothing is ever sent from your mailbox unless you press Send. To add sending later, press Also let me send from here in Settings, under Your mailbox.

If new emails stop coming in

If your mailbox stops answering, Today, Messages and each wedding's Activity say that new emails have stopped coming in for now. Everything already brought in stays readable, and it tries again overnight by itself; to sort it straight away, press Connect it again in Settings, under Your mailbox, and sign in once more. If it says your mailbox needs connecting again, usually after a password change, do the same. A mailbox that has brought nothing in for a week gets one email from us asking you to check it.

Who can read it

Your mailbox and emails are private to you. Teammates and the workspace owner cannot read your mail, and couples never see it. Your current wedding permissions still apply. Message bodies and attachments are stored encrypted. Saving an attachment to wedding documents deliberately creates a copy the wedding team can see; it stays hidden from the couple by default.

Disconnecting

In Settings, under Your mailbox, Disconnect and delete deletes every message, attachment and thread brought in from your mailbox. Your mailbox itself is untouched. Connecting a different mailbox replaces the old one and deletes what the old one brought in, and removing someone from your team does the same with theirs.