Getting your enquiries into I Said Yes

Every enquiry that reaches I Said Yes lands in Enquiries, and when it comes with a date, your availability on it is already checked. There are three ways in, and you can use more than one. Most planners only need the first.

Which way is for you

• Happy to use our form? Use Your enquiry form. About ten minutes, and you can do it yourself.
• Want to keep the form already on your website? Use The form on your own website. You will need whoever looks after your website.
• Couples email you directly? Use Forwarded enquiries for the emails they write to you, alongside either of the others. Your website form's emails go through one of the first two.

1. Your enquiry form

1. Go to Settings and, in Enquiries and your diary, press Business settings. Find Your enquiry form.
2. Press Open the form to see it as a couple will.
3. Share the Link anywhere couples find you: your Instagram bio, your email signature, a Contact button.
4. To put the form on your website, copy the line under For your website and paste it where the form should appear. Where to paste it on your website builder.
5. Publish the page, then send yourself a test enquiry.

2. The form on your own website

Your website carries on exactly as it does now. Each enquiry is simply sent to I Said Yes as well.

1. Go to Settings and, in Enquiries and your diary, press Business settings. Then press Connect your website.
2. Under Your keys, press Make a key and copy it straight away: it is only shown once.
3. Send whoever looks after your website the Address, the key and a link to this page. They set your form to send each enquiry there. A tool such as Zapier or Make can do it without a developer.
4. When they have finished, press Send a test, then look at The last 20 calls to see it arrive.

Built your site with Lovable, Bolt or v0, or have ChatGPT, Codex or Claude look after its code? You can ask it to do step 3. Send it a message like this, with your own address and key:

Message: When someone sends my contact form, also send their details to I Said Yes, from the server and never from the browser. Post them as JSON to [the Address] with the header Authorization: Bearer [my key], and keep the key as a secret, not in the code. Use the field names on the I Said Yes page called What each field becomes.

Keep the key private, like a password. If it is ever shared by mistake, revoke it and make a new one.

3. Forwarded enquiries

This is for the emails couples write to you themselves. Your website form's emails come from the form, not the couple, so do not forward them: they would arrive with your website as the contact and none of the form's answers in their own fields. Put our form on your website (the first way) or connect the form you have (the second way) instead.

1. Go to Settings and, in Enquiries and your diary, press Business settings. Copy the address under Emails from couples.
2. Each email sent on to it arrives in Enquiries as a new enquiry, with the email as its message and the couple who wrote it as the contact. The date is not read from an email, so open the enquiry, press Edit and add it: your diary is checked when you save.
3. If couples write to an address only they use, such as an enquiries address, add a rule in your email that sends on the emails to that address, and the rest of your inbox stays yours:

• Gmail: Settings, See all settings, Forwarding and POP/IMAP, then Add a forwarding address. Gmail first sends a confirmation code to the new address: it arrives in Enquiries (or under Spam at the foot of the list), so open it there for the code. Then Filters and blocked addresses, Create a new filter, the address couples write to in To, then Forward it to.
• Outlook: Settings, Mail, Rules, Add new rule, the condition To with the address couples write to, then Redirect to, not Forward to, so the email still comes from the couple.
• IONOS Webmail: Settings, All settings, Mail, Rules, Add new rule, a condition for messages sent to the address couples write to, then Redirect to.
• iCloud Mail: Settings, Rules, Add a Rule, is addressed to the address couples write to, then Forward to.

1. If everything arrives at one address, forward each enquiry by hand instead, from the address you sign in to I Said Yes with, so the couple becomes the contact and not you.

Each email service step by step: Forwarding enquiry emails.

No Emails from couples in Business settings? Forwarding is not on for your workspace yet, so use the first or second way.

Thank couples straight away

Under Automatic reply, switch on Thank couples within a minute. Couples get a short email saying their enquiry arrived and when you will reply properly. Change the words in Templates, under Emails.